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EDITABLE WORKSHEET · FUNDAMENTALS
Structured interview scorecard
Collect comparable job evidence using criteria selected before interviews.
How to use it
Use a fictional case first. Replace assumptions with verified, authorized information before professional use. Keep real candidate information in your approved systems. Complete each field, identify the next action and review the plan with the appropriate owner.
Completed example: the reasoning
Escalation judgment: stronger evidence explains the problem, actions, trade-offs and learning. Training rubric only, not a validated employment test.
See the completed worksheet example
- Job-related competency
- Escalation judgment in a fictional customer-support supervisor role.
- Common core question and neutral probes
- Describe a difficult escalation. What did you do, why, and how was resolution confirmed?
- Weaker evidence anchor
- No clear personal action or result after neutral clarification.
- Adequate evidence anchor
- Relevant action, appropriate escalation and a confirmed outcome.
- Stronger evidence anchor
- Explains trade-offs, appropriate ownership, closure evidence and learning.
- Observed evidence, provisional score and uncertainty
- Observed: candidate prioritized urgency and named the owner; ask neutrally how closure was confirmed.
Offline formats
This worksheet is page 8 of the 27-worksheet collection.